SHIPPING, RETURNS & EXCHANGES
RETURNS & EXCHANGES:
Free Shipping for Domestic Returns/Exchanges:
For all domestic orders, we include a complimentary NACEX return shipping label and offer free shipping on all domestic exchanges. This allows you to try on as many sizes and styles as you like. We are available to help with any sizing and fit questions you may have. You can reach us at 952 86 68 52 or by emailing firstname.lastname@example.org.
All items are eligible for a full refund of the purchase price within 10 days of receiving your order. If a previously purchased item goes on sale outside of the 10 day return window it will not be eligible for a price adjustment. Sale prices are subject to change.
Not sure what can be returned?
Items should be returned new, unused, and with all Damai World garment tags still attached. Returns that are soiled, damaged or altered will not be accepted and will be sent back to the customer. All shoes must be tried on a carpeted surface until you are sure you are keeping them. Shoes must be returned unmarked and in the original packaging.
Looking to exchange?
Contact our Customer Care Representatives to reserve your replacement item. Once your return is received your replacement will be shipped to you free of charge.
Do you live outside SPAIN?
For our international customers, your local shipping rates with the carrier of your choice will apply to any returns. For Exchanges, please contact our Customer Care Representatives to reserve your replacement item. NACEX shipping rates will apply to your exchange order. We are available to help with any sizing and fit questions you may have. You can reach us at 952 86 68 52 or by emailing info@Damaiworld.com.
Send Returns to:
Attn: Returns Dept
Urb. Real del Camapanario 1, Esc 9 2º F
29680 Estepona – Malaga
Where do I drop off my returns?
You can drop off your return at any NACEX local office. No plans to leave for the day? You can schedule a pickup by NACEX by calling 900-100-000 and a NACEX driver will stop by your location to grab your return. If you will be leaving your home, we do not recommend scheduling a pickup. The customer is responsible for any return that is not received by NACEX if left out front of a house or building unattended.
Ground Domestic Spanish Shipping
We offer domestic NACEX ground shipping for a flat rate of €4.50 on all orders below 50 EUROS, Free shipping on order from 50 euros. Please visit NACEX.ES for domestic ground shipping details and arrival times. Unless otherwise noted, ground orders ship within 2-3 business days of order placement date.